Commercial Equipment Manufacturer: Order-to-Cash Acceleration
Re-engineering milestone invoicing and delivery handoffs to compress Days Sales Outstanding (DSO) by 32 days.
The Operational Problem
Billing delays, dispute-heavy manual dispatch reconciliations, and isolated sales spreadsheets were ballooning DSO to 74 days.
DAANAK Root Cause Diagnosis
Production teams dispatched equipment without notifying finance, leaving milestone invoices unsent until customers themselves followed up weeks later.
Process Redesign (Lean Streamlining)
Re-engineered milestone signoff workflows, connected shop floor dispatch triggers directly to automated draft billing, and instituted proactive collections alerts.
Technology & AI Implementation Layer
Integrated ERP dispatch modules with automated WhatsApp delivery confirmations, customer approval portals, and CRM receivable tracking.
The Measured Outcome
Compressed billing turnaround from 12 days to under 24 hours, cut DSO by 32 days, and released substantial working capital for production expansion.
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